1933 N 650 W Provo, UT 84604 * (801) 822­3913 * mslizzcross@gmail.com

Elizabeth Cross

Experience

Group Sales Coordinator ­ LDSBookstore.com/ChristianJewelry.com – 31 N 1330 W Orem,

Utah – February 2013 ­ June 2014

● Fulfilled group orders when they came in and gave group discounts when placed over the

phone. Called customers to see if they would need another order 6 months after or

yearly.

● Answered phone calls for customer service and applied service as needed.

● Updated new items, photos, description, measured, weighed, and price.

● Posted weekly FHELessons.com, part of marketing.

● Occasionally packaged and shipped items when needed.

Paralegal ­ Progrexion – 2155 N Freedom Blvd. Provo, Utah – September 2011 ­ February

2013

● Explanation of technical law terms to help improve credit

● Persuasive, sales pitching for credit repair

● Convinced clients to stay with the company

Team Lead – Efolks ­ 2155 N Freedom Blvd. Provo, Utah – April 2010 – September 2011

● Coached on calls to make better the connection, and to prep the client correctly for the

transfer.

● Conducted my knowledge of Microsoft Word, Excel and other software to manage my

agents.

● Meet team and personal production goals: CPH, QA scores, conversion rate and

transfers

● Manage team attendance, payroll accuracy, and discipline processes

Pill Packaging Temp – Nature Sunshine 1655 N Main St Spanish Fork, Utah – October 2009 ­

April 2010

● Rotated pills to put into bottles.

● Operated different types of machinery that put labels, caps, and plastic ware on bottles.

● Put bottles into boxes, had to check for any problems that each bottle had so that they

could be rotated.

Data Entry Temp – Klune Industries 1800 North 300 West Spanish Fork, Utah – June 2009–

October 2009

● Conducted my knowledge of using the internet, spreadsheets, email, Vantage, IQS, and

Fortis.

● Organized layout prints, kept track of the master files, updated prints when needed.

● Directed inbound calls to the right extension.

Skills and Qualifications

Social Skills, People person, Proactive, Quick Learner, Goal Oriented, Organizer, Innovative,

Creative, Worked with Microsoft Word, Excel, and Powerpoint. Access Database,

Storesonline.com, Americomers.com,

Education

▪ MLATC (Business Marketing/Accounting, Night School) 2014­Current

▪ Utah Valley University (Web Design, Part Time) 2009­2012

▪ Snow College (Generals, Full Time) 2008­2009

References

Brandon Young (LDSBookstore.com Owner) 801­855­8253

Bo Warner (MLATC Professor) 801­857­0564

Robert Hansen (Latter Day Saints Bishop) 801­680­2305